Global roll-out with virtual teams

The pandemic changed the way millions of people work: no travel, no client meetings, no project team meetings. Despite this backdrop, SYZYGY was able to roll out the new multi-market web platform for its client Kyocera from Europe into the American markets – entirely using virtual teams. Standardised web platforms are an important tool for global companies for three reasons: they create a consistent brand experience for customers worldwide, boost the efficiency of systems, and deliver significant cost savings. We developed, implemented and are now operating an ecosystem of this type for Kyocera Document Solutions which has already replaced the former infrastructure in 23 European markets. During the roll-out in America, the pandemic forced us to change how we work. The aim was to ensure roll-out of the new platform in the US could continue without any quality impact despite the disruption caused by COVID-19.